Frequently Asked Questions

We curate the finest quality materials, focusing on 100% long-staple cotton, organic cotton blends, and traditional artisanal techniques like handblock printing. Our products offer refined comfort, exceptional durability, and colorfastness.

Our bedsheets are available in standard sizes: King, Queen, Semi-Double, and Single. For exact measurements, check our detailed Size Guide on each product page or visit our dedicated Size Guide page.

Wash separately in cold water on a gentle cycle using mild detergent. Do not bleach or soak. Line dry in shade to preserve color vibrancy. Iron on medium heat if needed.

Yes, we accept Cash on Delivery (COD) nationwide. We also accept secure online payments via bKash, Nagad, Visa, Mastercard, and other digital wallets.

We offer a hassle-free 7-day exchange policy from the date of delivery. Items must be unused, unwashed, and in original packaging with tags attached. For hygiene reasons, opened bedding cannot be exchanged unless defective.

Yes, we support custom sizing for institutional orders or bulk requirements. Please reach out to our support team at info@orouwan.com or call +880 1673-248075 to discuss customization options.

If you receive a damaged or incorrect product, contact us within 24 hours of delivery. We will arrange a replacement or full refund immediately at no extra cost to you.