Privacy Policy

1. Information We Collect

We collect information you provide directly to us when shopping for home decor products, including:

• Name and contact information (email, phone number)
• Shipping and billing address for bedsheet and home decor deliveries
• Payment information (processed securely through payment providers including bKash, Nagad, and card processors)
• Order history, product preferences, and size selections
• Account credentials if you create an account
• Customer service communications and inquiries

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your home decor and bedsheet orders
• Arrange delivery through our courier partners across Bangladesh
• Communicate with you about your orders, tracking, and account
• Process payments securely via COD, bKash, Nagad, or card payments
• Send promotional emails about new collections and offers (with your consent)
• Provide personalized product recommendations based on your preferences
• Improve our product catalog, website experience, and customer service
• Handle returns, exchanges, and customer support requests
• Prevent fraud and enhance platform security
• Comply with legal obligations and regulations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment processors (bKash, Nagad, card payment gateways) to complete transactions securely
• Shipping and courier partners to deliver your home decor orders across Bangladesh
• Service providers who assist in website operations, analytics, and customer support
• Cloud hosting providers (ImageKit) for secure product image storage and delivery
• Law enforcement or regulatory authorities when required by law

All third-party service providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS compliant payment gateways
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis
• Encrypted storage of sensitive information in our databases
• Secure cloud infrastructure with regular backups

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously update our security practices to maintain the highest level of data protection.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality (cart, checkout, authentication)
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

Cookie Details

Note: Third-party services (Google Analytics, Vercel Analytics) may set additional cookies. You can manage your consent preferences at any time using the cookie banner on our website.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill orders and provide customer support
• Comply with legal and tax obligations (typically 5-7 years for transaction records)
• Resolve disputes and enforce our terms and conditions
• Maintain active accounts and order histories

You can request deletion of your data at any time, subject to legal retention requirements. Anonymized data may be retained for analytics purposes.

7. Your Rights

You have the right to:

• Access your personal data and request a copy
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications at any time
• Restrict or object to certain processing activities
• Request data portability in a machine-readable format
• Withdraw consent for data processing where applicable
• Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (social media, payment providers, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on our website or contacting you directly. We encourage you to review this policy periodically.